Thank you for accessing the web site ("Site") of onVon.com, Limited. ("onVon.com," that's us).
We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain
conditions) disclose your personal information. This Privacy Policy
also explains the steps we have taken to secure your personal
information. Finally, this Privacy Policy explains your options
regarding the collection, use and disclosure of your personal
information. By visiting our Site, you accept the practices described
in this Policy.
This privacy policy applies only to this Site. This privacy policy does
not necessarily apply to our offline collection of your personal
information. Please see below for details.
We are not responsible for the content or privacy practices on any
non-onVon.com web site to which this Site links or that links
to this Site.
1. Information Collection. We collect information from you in
several different ways on this Site. One goal in collecting personal
information from you is to provide an efficient, meaningful, and
customized experience. For example, we can use your personal
information to:
- help make this Site easier for you to use by not having to enter information more than once.
- help you quickly find information, products, and services.
- help us create content on this Site that is most relevant to you.
- alert you to new information, products, and services that we offer.
(a) Registration and Ordering. Before using certain
parts of this Site or ordering products, you must complete an online
registration form. During registration, you will be prompted to provide
to us certain personal information, including but not limited to your
name, shipping and billing address(es), phone number, email address,
and credit card number. In addition, we may also ask you for your
country of residence and/or your organization's country of operation,
so we can comply with applicable laws and regulations, and for your
gender. These kinds of personal information are used for billing
purposes, to fulfill your orders, to communicate with you about your
order and our site, and for internal marketing purposes. If we
encounter a problem when processing your order, we use the personal
information to contact you.
(b) Email Addresses. Several locations of the Site
permit you to enter your email address for purposes including but not
limited to: to register for a free promotion letter; to request us to
notify you when we receive a new brand, new product style; to sign up
for our email. Your participation in a contest is completely voluntary,
so you have a choice whether to participate and disclose information to
us. We use this information to notify contest winners and to award
prizes. We may post on our Site the names and cities of contest winners.
(c) Cookies and Other Technology. Like many sites,
this Site employs cookies and web beacons (also known as clear GIF
technology or "action tags") to speed your navigation of the Site,
recognize you and your access privileges, and track your Site usage.
(i) Cookies are small pieces of information
that are stored as text files by your Internet browser on your
computer's hard drive. Most Internet browsers are initially set to
accept cookies. You can set your browser to refuse cookies from web
sites or to remove cookies from your hard drive, but if you do, you
will not be able to access or use portions of this Site. We have to use
cookies to enable you to select products, place them in an online
shopping cart, and to purchase those products. If you do this, we keep
a record of your browsing activity and purchase. THIS SITE'S COOKIES DO
NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S
CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
(ii) Web beacons assist in delivering cookies
and help us determine whether a web page on this Site has been viewed
and, if so, how many times. For example, any electronic image on this
Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising
companies to help us tailor site content to users or to serve ads on
our behalf. These companies may employ cookies and web beacons to
measure advertising effectiveness (such as which web pages are visited
or what products are purchased and in what amount). Any information
that these third parties collect via cookies and web beacons is not
linked to any personal information collected by us.
(d) Log Files. As is true of most web sites, the Site
server automatically recognizes the Internet URL from which you access
this Site. We may also log your Internet protocol ("IP") address,
Internet service provider, and date/time stamp for system
administration, order verification, internal marketing, and system
troubleshooting purposes. (An IP address may indicate the location of
your computer on the Internet.)
(e) Age. We respect children's privacy. We do not
knowingly or intentionally collect personal information from children
under age 13. Elsewhere on this Site, you have represented and
warranted that you are either 18 years of age or using the Site with
the supervision of a parent or guardian. If you are under the age of
13, please do not submit any personal information to us, and rely on a
parent or guardian to assist you.
(f) Product Reviews. You may choose to submit a
product review. If you post a review, we will ask for your email
address and geographic location. If you submit a review, your
geographic location will be visible to other users (your email address
will be kept private). Also, any personally identifiable information
that you submit as part of the review can be read or used by other
visitors to the Site. We are not responsible for any personally
identifiable information that you choose to submit as part of your
review. We believe you can post a helpful review without disclosing any
personal information.
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to
process your order and provide you with customer service. We may
internally use your personal information to improve our Site's content
and layout, to improve our outreach and for our own marketing efforts
(including marketing our services and products to you), and to
determine general marketplace information about visitors to this Site.
(b) Communications with You: We will use your personal
information to communicate with you about our site and your orders and
deliveries. Also, we may send you a confirmation email when you
register with us. We may send you a service-related announcement on the
rare occasions when it is necessary (for example, if we must
temporarily suspend our service for maintenance.) Also, you may submit
your email address for reasons such as to request us to notify you when
we receive a new brand, new product style, or product; to sign up for
our email newsletter and special offers; If you submit your email
address, we use it to deliver the information to you. We always permit
you to unsubscribe or opt out of future emails (see opt out section,
below, for more details). Because we have to communicate with you about
orders that you choose to place, you cannot opt out of receiving emails
related to your orders.
(c) External Use. We want to provide you with
excellent service and to offer you a great selection - we primarily
sell merchandise, not information. We do not sell, rent, trade, license
or otherwise disclose your specific personal information or financial
information to anyone, except that:
(i) As do most catalog and Internet
wholesalers, we sometimes use others to perform specific functions on
our behalf. When we disclose information to these service providers, we
disclose information to help them to perform their service. For
example, in order to deliver products to you, we must share some
information. We partner with third parties (such as DHL, and UPS) to
ship products, to ensure delivery, and so that we can obtain feedback,
improve the quality of our service, and measure and improve the quality
of the service of the third party. In the example of shippers, we
provide them some personally identifiable information such as your
name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and
provide customer service to you, we must provide your credit card
number to financial-services corporations such as credit-card
processors and issuers. When we submit your credit card number for
authorization, we use state-of-the-art data encryption to protect your
information. (More on this below in the Data Security section.)
(iii) We may be required to disclose such
information in response to requests from law-enforcement officials
conducting investigations; subpoenas; a court order; or if we are
otherwise required to disclose such information by law. We also will
release personal information where disclosure is necessary to protect
our legal rights, enforce our Terms of Use or other agreements, or to
protect ourselves or others. For example, we may share information to
reduce the risk of fraud or if someone uses or attempts to use our Site
for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent)
personally identifiable information to other companies as part of our
regular course of business. However, it's possible that we might
acquire or merge with or be acquired by another company or that we
might dispose of some or all of our assets. If that happens, your
personal information may be disclosed to another company, but that
disclosure will be subject to the Privacy Policy in effect.
(v) We may share non-personal information (such
as the number of daily visitors to a particular web page, or the size
of an order placed on a certain date) with third parties such as
advertising partners. This information does not directly personally
identify you or any user.
This Site incorporates physical, electronic, and administrative
procedures to safeguard the confidentiality of your personal
information, including Secure Sockets Layer ("SSL") for all financial
transactions through this Site. We use SSL encryption to protect your
personal information online, and we also take several steps to protect
your personal information in our facilities. Access to your personal
information is restricted. Only employees who need access to your
personal information to perform a specific job are granted access to
your personal information. Finally, we rely on third-party service
providers for the physical security of some of our computer hardware.
We believe that their security procedures are adequate. For example,
when you visit our Site, you access servers that are kept in a secure
physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal
information, we cannot guarantee complete security. 100% complete
security does not presently exist anywhere online or offline.
Upon your request, we will (a) correct or update your personal
information; (b) stop sending emails to your email address; and/or (c)
disable your account to prevent any future purchases through that
account. You can make these requests at the customer information
section, or by telephoning, or emailing your request to
onVon.com Customer Support department cs@onVon.com
Please do not email your credit-card number or other sensitive
information.
As you might expect from onVon.com, the majority of
information that we collect is obtained through our Site, and this
Privacy Policy applies only to that online collection of personal
information. We also collect information offline, where we also try to
protect the privacy of you personal information. One example involves
someone calling us to place an order or to ask questions. When someone
calls, we will ask only for the personal information we need in order
to place the order or to answer the question. When we need to store
information (such as order information), we will enter it into our
database through SSL encryption (See the Data Security section above
for more information). There are other ways we could learn of personal
information offline (for example, we suppose someone could send us a
letter including some return address information), and this Policy
doesn't discuss or try to predict all of those methods or uses. As we
mentioned, we primarily sell merchandise, not information, and we will
try to treat offline collection, uses, and disclosures consistently
with our relevant online practices.
If we change or update this Privacy Policy, we will post changes
and updates on this Site so that you will always be aware of what
information we collect, use and disclose. We encourage you to review
this Privacy Policy from time to time so you will know if the Privacy
Policy has been changed or updated. If you have any questions about the
Privacy Policy.