Has My Paypal Payment Been Authorised?

"I'm newly registered - can I go ahead and start placing wholesale orders?"
"Do I need to do anything to be verified for drop-ship Paypal orders?"
"Why do you need to phone me about my order?"

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IF YOU ARE A NEW CUSTOMER

onVon MAY NEED TO PHONE YOU

TO CHECK YOUR PAYPAL PAYMENT HAS BEEN AUTHORISED BY YOU

BEFORE WE CAN CONTINUE PROCESSING YOUR FIRST ORDER

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At onVon we feel it's very important to handle Paypal payments responsibly. If we receive an order that shows signs of being a fraudulent transaction (e.g. signs of someone stealing a login to someone else's Paypal account) then we may instantly reverse the transaction and refuse to process the order.

Our policy is to check each and every Paypal order against a strict set of criteria to make sure we only process bona fide payments.

This is especially important for drop-ship orders. This is where the billing address is in your name, and the Paypal account is yours too... but the goods are to be shipped to a different address! If we don't already know you, this can start alarm bells ringing! So we will probably phone you and check everything is OK before we go ahead and continue to process your order.

So if you are drop-shipping or placing your first order, please make sure the phone number you have provided on your onVon account is correct. It would also be really helpful if you could let us know in your order comments a convenient time for us to call you to verify your order. (To attach comments to your order, fill in the text box during the online checkout process. If you miss this chance, you can always contact us by email at onvon@onVon.com

Please note the phone check process may add a couple of working days delay to your order processing time, so please place a test order with onVon before you start using us as a supplier for time-sensitive orders, e.g. delivering on EBay auctions you may have listed.

Previously verified customers won't have to go through a Paypal verification check again.

Sometimes (e.g. if you change some details on your account) we may telephone you again to check the new payment. If you are a returning customer you are welcome to remind us that you have already completed previous orders, and we can check the records of those as a quick way to verify your new orders.

If we can't contact you, or if we contact you and we don't receive a response after a number of days, we will reverse the transaction and cancel the order.

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"Why has my order been cancelled?”
"Why was my Paypal payment refunded?"

We have tried to contact you but we couldn't successfully get to talk to you and approve your Paypal payment.

Why would we need to do this?

If you are a new customer, we might need to contact you by telephone to confirm your Paypal payment has been authorized by you before we can continue processing your order.

Alternatively if your order is a drop-ship order drop-ship order (this is where the billing address is in your name, and the Paypal account is yours too... but the goods are to be shipped to a different address) and we don't already know you, we will probably phone you and check everything is OK before we go ahead and continue to process your order.

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If you have specific questions about orders you have placed, please contact us at onVon@onVon.com quoting order numbers.

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