How to Change or Add To an Existing Order
|update on: [2007-12-12]|
Can I add a product to my order after I've already paid?
Please always ask us first if you wish to make changes to an order you have already paid for. We might already have sent it out - there is a 24 hour delay between dispatch from China and getting a tracking number when the goods clear Hong Kong.
Unfortunately it is not that easy for us to tweak orders, because if you change the items in the order, that will also change the shipping costs, often quite significantly just for one or two items.
If you want to add an item to your order to combine them and save on shipping, we actually recommend you just cancel the first order and place a new one as follows:
1. Instruct us to cancel the first order. We will confirm the credit on your account by email. Your old order invoice will stay visible on your account history for reference.
If you want to make changes, please let us know your instructions as soon as you can. If you email us asking about making changes we will hold the order until you have confirmed your instructions.
Others in this Category
|How Do I Use The Live Support Function?|
|Any Customer Support Queries Must Be Written In English|
|Verifying Paypal Payments|
|12 Month Warranty On All onVon Products|
|Why Has My Paypal Payment Been Reversed?|
|How To Print Invoices Yourself|
|Show Me The Wholesale Prices!|
|What is Drop-Shipping?|
|Payment Methods Accepted|
|Which Products Do You Recommend??|
|I Want To Make An Order!|
|Who Is onVon?|
|Has My Paypal Payment Been Authorised?|
|Key Information About onVon|
|Viewing Prices In Different Currencies|
|Can You Ship To ...[MY COUNTRY] ?|
|MOQ: Minimum Order Quantity|
|How To Order - 10 simple steps|