Shipping And Delivery From China
|update on: [2007-12-12]|
how to you ship them to me? How much is delivery? And how long will it take?"
onVon currently ships small and medium sized orders by international courier.
The shipping rates can be previewed inside the onVon online shop checkout system. If you need shipping quotes, you need to register, login, and follow the checkout steps to see P&P different prices for different delivery locations.
You will be able to choose a courier, e.g. choose between EMS, FedEx, DHL, or UPS.
Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won't be charged extra.
Are the packages insured?
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery. In rare cases of lost packages or mis-delivery, onVon will offer full assistance and if necessary make insurance claims in your place while shipping replacements to you.
Couriers are expensive - Can you ship by EMS or post?
Currently, this is not a standard option. However, if you are a regular onVon customer, please open a support ticket to request information about Hong Kong postal delivery.
How long do you take to ship items to me?
There is no single answer to this question: delivery times (like shipping costs) depend entirely on the items you ordered, the size of the order, and the destination. The majority of orders arrive with our customers within 10 days of placing an order online. Depending on what you order, your goods could arrive with you in a shorter timeframe than that.
If you are a drop-shipping to your customers, e.g. for an Ebay auction sale, we strongly recommend that you buy one sample of the product shipped to yourself to find out the delivery process timeframe and possible import taxes.
If there are longer delays with an order for some reason, we will contact you. If you are concerned that an order is taking too long to deliver, please open a support ticket quoting your order number and we will get back to you quickly.
I have an account with DHL / FedEx / UPS - please can you bill the shipping to their account?
Currently this service is not available. However if you have a forwarder in China or Hong Kong we can arrange for them to collect the goods from our warehouse in order for you to use their shipping methods.
What if I am making a large / bulk order?
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully
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