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How Do I CANCEL An Order?


Views:2162
Created by:Admin-onVon
update on: [2007-12-12]


"If I want to cancel an order, what do I have to do?"

1. - CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. - CANCELLING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible at onVon@onVon.com or call our offices directly.

If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, we can usually process it without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.

 


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Company Name:onVon.com Technology Limited
Street Address:Seg Park, Huaqiang North Road, Futian District
City:Shenzhen
Province/State:Guangdong
Country/Region:China
Zip:518000
Tel: +86-755-25949996
Fax: +86-755-25949997