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General FAQs/ HowTo...

 
Remove item from cart
    How can I remove an item from the cart? Select the checkbox  "Remove" to the left of each product and click the "Update" button (You can't do it by modifying the quantity to.....
  [2007-12-12]
 
Viewing Past Orders / Account History
     How can I see my old orders? Can you give me details of past order number [xxxxx]? Can you send me copies of invoices for recent deliveries? It is possible to view and print all your past order.....
  [2007-12-12]
 
Discounts On Overall Item Qty?
    Can I get wholesale discounts if I buy large numbers of items, if they're not all the same item? Sorry, quantity discounts are calculated per item. (Combining different items into one order will how.....
  [2007-12-12]
 
Can onVon Provide Support In Other Languages
    I am sorry – we can only provide customer support by telephone or email in English or Chinese......
  [2007-12-12]
 
Your Prices Are Expensive!
    How come your prices are so high? The prices you see on our site are our best prices! If you order larger number of items, the prices come down dramatically. If you find identical products online f.....
  [2007-12-12]
 
Your Prices Are Cheap!
    How come your prices are so low? Welcome to onVon! We pass on to you the benefits of the Chinese manufacturing miracle through the power of e-commerce. onVon is a well-established, registered Chine.....
  [2007-12-12]
 
Are There Alternative Shipping Options?
    I don't want to pay for such expensive courier. Is there a cheaper option? The courier shipping options you see during the checkout process online are the only options currently available. China stan.....
  [2007-12-12]
 
Give Me Wholesale Price Quotations
    "I want to order X pieces of product Y delivered to country Z please quote me!" -> Please use the online system for quoting prices. Add items to your cart and see the price including shi.....
  [2007-12-12]
 
Is There A onVon Minimum Order Quantity? (MOQ)
    "What is the minimum number of pieces I can buy?" onVon has no minimum order quantity, and we can ship single item samples or large orders worldwide......
  [2007-12-12]
 
How Do I Order Goods From onVon?
    "I want to place an order - what do I do?" Please use our online shop system for placing orders. Anyone can register with onVon and start ordering right away. **Please don't attempt to pla.....
  [2007-12-12]
 
Can I Order More Than 200 Pieces of An Item?
    "The price breaks indicated in the online shop normally go up to 100 or 200 pieces. What if I want to order A LOT MORE? Can onVon give me a better quote?" Answer: Of course, we can offer y.....
  [2007-12-12]
 
The Registration Form Asks For A Company Name
    "In the onVon registration process, the form asks me for my company name. I don't have a company. What do I put? Can private individuals order from onVon?" Anyone can sign up for free to o.....
  [2007-12-12]
 
Show Me The Wholesale Prices
    "How can I see the real wholesale prices?" Please login and you will see the price discounts per product. Higher quantities mean higher discounts. The prices you see are the real prices. .....
  [2007-12-12]
 
Bank Transfers And The Order Confirmation Process
    QUESTIONS ABOUT BANK TRANSFERS AND THE ORDER CONFIRMATION PROCESS "I've got a tricky question for you - can you help? I made several similar test orders and checked them out. I haven't paid for .....
  [2007-12-12]
 
How Do I CANCEL An Order?
    "If I want to cancel an order, what do I have to do?" 1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds.....
  [2007-12-12]
 
The Price Is Highlighted In Red - What Does It Mean?
    If you see a RED price on a onVon product, that means it's just been reduced to an ultra cheap special discount rate. The old price is crossed out and the red price is the new price FOR ANY QUANTITY......
  [2007-12-12]
 
Does onVon Have A Catalogue Or Price List
    "Can you send me a catalogue?" Sorry, we do not have a paper catalogue or price list, but we do have a downloadable catalogue on the right hand side of our our home page. You can acess this.....
  [2007-12-12]
 
How Do I Use The Live Support Function?
    "Can I talk to onVon staff directly instead of sending an email?" Yes. By using our Live Support function you can talk directly to any one of our Customer Service Support staff. Simply cli.....
  [2007-12-12]
 
Verifying Paypal Payments
    "How can I help onVon verify my Paypal payment?" We carefully check each and every Paypal payment to ensure we do not accept payments from stolen credit cards or hijacked Paypal accounts. .....
  [2007-12-12]
 
It is the Chinese New Year coming up!
    It is the Chinese New Year coming up Chinese New Year is a huge two-week holiday celebration in China. A well-earned rest for the hard-working Chinese people. In China, all banks, shipping companie.....
  [2007-12-12]
 
How Do I Use The Live Support Function?
    "Can I talk to onVon staff directly instead of sending an email?" Yes. By using our Live Support function you can talk directly to any one of our Customer Service Support staff. Simply cli.....
  [2007-12-12]
 
Verifying Paypal Payments
    "How can I help onVon verify my Paypal payment?"      We carefully check each and every Paypal payment to ensure we do not accept payments from stolen credit cards or hi.....
  [2007-12-12]
 
How to view my order status.
    "How to view my order status." Use your account to login,and then click "My Account",select "View Orders". Note:If you use 'Paypal Express Checkout' to payment,you can .....
  [2008-10-17]

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Company Name:onVon.com Technology Limited
Street Address:Seg Park, Huaqiang North Road, Futian District
City:Shenzhen
Province/State:Guangdong
Country/Region:China
Zip:518000
Tel: +86-755-25949996
Fax: +86-755-25949997

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